resources

  • National Crisis Text Support Line (https://www.crisistextline.org/): Text HOME to 741741 from anywhere in the US to receive 24/7 support from a trained Crisis Counselor via text messages.

    National Suicide Prevention Lifeline: 800-273-TALK (8255) (https://suicidepreventionlifeline.org/)

    National Alliance on Mental Illness (NAMI): https://www.nami.org/About-Mental-Illness/Treatments

    Transgender Suicide Hotline: 877-565-8860

    The Trevor Project Hotline: 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning—LGBTQ—young people under 25 (https://www.thetrevorproject.org/get-help/) Phone: 1.866.488.7386 Text: START to 678-678

    National Domestic Violence Hotline: 800-799-7233 (http://www.ndvh.org/)

    Rape, Abuse, and Incest National Network (RAINN): 800-656-HOPE (http://www.rainn.org/)

    HIV/AIDS Resources at AIDS Project Los Angeles: 213-201-1600 (http://www.apla.org)

    QTPoC/LGBTQIA Resources at LA LGBT Center: 323-993-7400

    Gender Justice LA: 323-960-9279 or 24-hr Info: 323-860-5801 (http://www.genderjusticela.org)

    SAMHSA National Helpline: 800-662-4357.  24/7 information service for individuals and family members facing mental and/or substance use disorders. This service also provides referrals to local treatment facilities, support groups and community-based organizations (https://www.samhsa.gov/find-help/national-helpline).

    1. Does my policy include mental health benefits?

    2. Does my policy cover out-of-network therapists? If I see a practitioner/therapist who is not part of your network, do you provide any coverage? Are there any additional out-of-pocket costs?

    3. If yes, does my policy cover Licensed Marriage and Family Therapists (LMFTs)?

    4. If yes, how much will my policy pay for a 60 minute and 75 minute psychotherapy sessions (procedure code 90837-95)?

    5. How much psychotherapy is covered per year? Are there any dollar or

      calendar limits to my coverage?

    6. Is my mental health deductible part of, or separate from, my medical deductible?

    7. What is my yearly mental health and/or medical deductible?

    8. How much of my deductible have I met this year?

    9. Can I pay my therapist out-of-pocket and submit a Superbill for reimbursement?

      • If yes, to whom should I mail or fax the Superbill?

      • Once I mail in a Superbill, how long before I receive a reimbursement?

    10. Do you require pre-approval or pre-certification of sessions?

    11. If yes, who must obtain the pre-approval or pre-certification? Myself? My therapist? Either?

    12. Can this be done over the phone? If not, what is the procedure?

    13. How many sessions will likely be pre-approved at a time?

    14. Who should be contacted to authorize the pre-approval?

    15. Is there anything else I should know?